Privacy Policy

Last updated: 23 September 2026

Joanne Alice Hair respects your privacy and is committed to looking after the personal information you share.

This policy explains what information is collected through this website, how it is used and the choices you have.

Who is responsible for your information?
Joanne Alice Hair is responsible for the personal information described in this policy and acts as the data controller.
If you have any questions about your information, please contact:
Email: hello@joannealicehair.co.uk
Website: joannealicehair.co.uk

What information is collected?
Joanne Alice Hair may collect information when you:

• enquire about your wedding date;

• request the bridal hair price list;

• complete a contact, consultation or booking form;

• enter into a contract or make a payment;

• choose to receive marketing emails; or

• contact Jo by email, telephone or social media
   

This information may include your name, email address, telephone number, wedding date, getting-ready location, bridal party details, hair preferences, photographs you provide, correspondence, booking history and payment records.

Payment card details are processed by the relevant payment provider and are not normally held directly by Joanne Alice Hair.

The website may also collect technical information, including your IP address, browser, device, pages visited and cookie preferences.

How is your information used?
Your information may be used to:

• respond to your enquiry and check availability;

• send you a requested price list;

• prepare proposals, contracts, invoices and schedules;

• manage and provide your booked services;

• contact you about your booking;

• maintain appropriate business and financial records;

• improve the website and understand how it is used;

• send marketing where you have actively chosen to receive it; and

• meet legal, accounting and regulatory responsibilities
   

Information will only be used where there is a valid reason, such as responding before entering into a contract, fulfilling a contract, meeting a legal obligation, operating the business responsibly or where you have given consent.

Price list and marketing emails
Requesting a price list or making an enquiry subscribes you to receive emails from Joanne Alice Hair.
You can unsubscribe at any time using the link in an email or by contacting Joanne Alice Hair.

Cookies and analytics
The website may use essential cookies to work correctly.
With your permission, it may also use analytics or other optional cookies to understand website traffic and improve your experience. You can accept or reject optional cookies through the website’s cookie banner.

Who is your information shared with?
Information may be shared where necessary with trusted providers that help operate the website and business. These may include:

• Wix for website hosting;

• Dubsado for enquiries, proposals, contracts and client management;

• payment providers;

• email delivery or marketing providers;

• analytics providers; and

• accountants, insurers or professional advisers
   

These providers are only given the information reasonably needed to perform their services.
Information may also be disclosed where required by law or where necessary to protect legal rights.

How long is your information kept?
Information is kept only for as long as reasonably necessary to manage enquiries, provide services, maintain business and financial records, resolve disputes and meet legal obligations.
Marketing information will be kept until you unsubscribe or it is no longer required.

Your rights
Depending on the circumstances, you may have the right to:

• access the personal information held about you;

• correct inaccurate or incomplete information;

• request deletion or restriction;

• object to certain uses of your information;

• request the transfer of your information; and

• withdraw your consent.
   

To exercise any of these rights, contact Joanne Alice Hair using the email address above.
You may also raise a concern with the Isle of Man Information Commissioner at www.inforights.im.

Changes to this policy
This policy may be updated when the website, services or legal requirements change. The latest version will always be published on the website.